Terms and Conditions

Effective Date: 1st April 2026

Welcome to Trip Cracker These Terms and Conditions govern your use of our website and the travel services provided by Trip Cracker. By accessing our website, submitting an enquiry, requesting a quotation, making a payment, or confirming a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Our goal is to make every journey thoughtfully planned, clearly communicated, and professionally supported. These Terms and Conditions help ensure that our customers and travel partners have a clear understanding of the booking process, responsibilities, and service arrangements.

1. Our Travel Services

Trip Cracker is a travel agency and tour operator providing domestic and international travel services, including customised holidays, honeymoon trips, family vacations, group tours, tour packages, flight bookings, hotel reservations, visa assistance, travel planning, and related travel support.

Depending on the itinerary, services may be arranged through trusted third-party suppliers, including airlines, hotels, transportation providers, destination management companies, local operators, activity providers, and other travel partners.

The terms, conditions, availability, and operating policies of these suppliers may also apply to your booking.

2. Enquiries, Quotations and Booking Confirmation

All enquiries and quotations are prepared according to the information available at the time of preparation and are subject to availability.

A quotation, itinerary, or proposal does not by itself constitute a confirmed booking. Prices and availability may change until the required payment has been received and the booking has been formally confirmed by Trip Cracker.

Before making payment, customers are encouraged to carefully review the proposed itinerary, travel dates, passenger details, hotel category, inclusions, exclusions, transportation arrangements, and other relevant information.

A booking becomes confirmed only when the applicable payment requirements have been completed and Trip Cracker has issued the appropriate confirmation or travel documentation.

3. Pricing and Payments

Travel prices may vary depending on availability, seasonality, exchange rates, airline or hotel pricing, supplier conditions, taxes, and other applicable charges.

Customers must make payments according to the payment schedule communicated at the time of booking. Certain services may require full payment or an advance payment within a specified period.

If the required payment is not received within the agreed timeframe, Trip Cracker may be unable to hold the requested services or availability.

Any applicable bank charges, payment gateway charges, supplier fees, taxes, government charges, or other additional costs may be payable by the customer.

4. Cancellation, Amendment and Refund Policy

Cancellation and amendment conditions depend on the individual services included in a booking.

Airlines, hotels, transportation providers, tour operators, visa authorities, and other suppliers may apply their own cancellation or amendment policies. These conditions may vary depending on the destination, travel date, booking type, fare rules, hotel policy, and time of cancellation.

Where a refund is applicable, Trip Cracker will process or facilitate the refund after receiving the applicable amount from the relevant supplier.

Certain bookings may be partially refundable, non-refundable, or subject to significant cancellation charges. Service fees, processing charges, visa fees, transaction charges, and other applicable fees may also be non-refundable.

Customers should review the applicable cancellation conditions before confirming their booking.

5. Changes to Your Travel Plans

Requests to change travel dates, flights, hotels, passenger information, transportation, activities, or other arrangements are subject to availability and supplier approval.

Additional charges, fare differences, amendment fees, or cancellation penalties may apply.

Trip Cracker will make reasonable efforts to assist customers with requested changes, but we cannot guarantee that every amendment will be possible.

6. Flights, Hotels and Partner Services

Flight schedules, routes, hotel availability, room categories, transportation arrangements, and other travel services may be changed by the respective supplier.

Trip Cracker will provide reasonable assistance in communicating with suppliers and exploring available alternatives when disruptions occur. However, the final operating conditions, refund rules, schedule changes, and supplier decisions remain subject to the policies of the relevant service provider.

Hotel photographs, descriptions, facilities, room categories, and other information may be provided by the respective property or supplier and can change without prior notice.

7. Passports, Visas and Travel Documentation

Customers are responsible for maintaining valid passports and obtaining all documents required for their journey.

Depending on the destination, travellers may require visas, permits, travel insurance, vaccination certificates, entry authorisations, or other documentation.

Trip Cracker may provide visa assistance and guidance where requested; however, visa approval and entry permission are determined solely by the relevant embassy, consulate, immigration authority, or government department.

Customers should ensure that their travel documents meet the applicable requirements before departure.

8. Customer Responsibilities

Customers must provide complete and accurate information when making an enquiry or booking.

This includes passenger names, dates of birth, passport details, contact information, travel dates, and any other information required to arrange the services.

Customers are responsible for checking the accuracy of booking confirmations, tickets, vouchers, and other travel documents immediately after receiving them.

Travellers are also expected to comply with the rules of airlines, hotels, immigration authorities, destination authorities, transportation providers, and other service partners.

9. Unforeseen Circumstances and Travel Disruptions

Travel can sometimes be affected by circumstances outside the reasonable control of Trip Cracker. These may include severe weather, natural disasters, government restrictions, political events, strikes, pandemics, public emergencies, airline disruptions, technical failures, transportation interruptions, or other unforeseen circumstances.

Where such situations occur, Trip Cracker will make reasonable efforts to communicate with customers and assist with available alternatives.

Additional costs arising from such circumstances may be payable by the customer, depending on the policies of the relevant supplier.

10. Website Information

Trip Cracker makes reasonable efforts to maintain accurate and useful information on its website.

However, travel prices, availability, schedules, hotel information, itineraries, photographs, offers, and other website content may change without prior notice.

Information displayed on the website should therefore be considered general travel information unless specifically confirmed in writing as part of a customer’s booking.

11. Privacy and Customer Information

Information provided by customers may be used to process enquiries, arrange bookings, communicate about travel services, issue documentation, and provide customer support.

Trip Cracker handles personal information in accordance with its Privacy Policy.

Customers should ensure that the information provided to us is accurate and should avoid sharing unnecessary confidential information through unsecured communication channels.

12. Limitation of Responsibility

Trip Cracker acts as a travel agency and tour operator and, where applicable, facilitates services provided by independent third-party suppliers.

While we make reasonable efforts to work with reliable travel partners and provide appropriate assistance, Trip Cracker cannot be held responsible for circumstances directly caused by a third-party supplier or events beyond our reasonable control.

Nothing in these Terms and Conditions is intended to limit any rights or protections that customers may have under applicable law.

13. Acceptance and Updates

By using the Trip Cracker website, submitting an enquiry, making a payment, or confirming a travel service, you acknowledge your acceptance of these Terms and Conditions.

Trip Cracker may revise these Terms and Conditions from time to time to reflect changes in our services, business practices, or applicable requirements. The latest version published on this website will apply to future enquiries and bookings.

14. Contact Trip Cracker

If you have any questions about these Terms and Conditions, your booking, or our travel services, please contact Trip Cracker through the contact information available on our website.

We are committed to providing clear communication, personalised travel planning, and dependable assistance throughout your journey.

Trip Cracker — Plan Your Next Holiday with confidence.